Refund Policy

At Smart Services Group, we strive to provide high-quality services to our customers. However, we understand that there may be instances where a refund may be necessary. This policy outlines our refund procedures and eligibility requirements.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Duplicate Payment: If a client is charged twice for the same service, we will process a full refund for the duplicate transaction.
• Service Not Delivered: If we fail to deliver the cost estimate within the agreed-upon timeframe and no work has been started, the client may request a full refund.
• Significant Errors in the Estimate: If a client identifies significant miscalculations or discrepancies in the estimate that deviate from the provided project details, we may offer a partial or full refund after review.

Non-Refundable Situations

Refunds may be issued under the following circumstances:

• Change of Mind: If a client decides not to proceed with the project after the requirement gathering has started.
• Client-Provided Incomplete or Incorrect Information: If an estimate is prepared based on inaccurate details provided by the client, we are not responsible for refunds.
• Completed Services: Once project is completed according to the requirements, no refunds will be issued.

Refund Request Process

To request a refund, clients must:

• Email us at info@smartservicesgroups.com with their order details and the reason for the refund request within 7 days of service delivery.
• Our team will review the request within 5-7 business days and respond accordingly.
• Approved refunds will be processed within 7-10 business days through the original payment method.

Modifications & Adjustments

If you are not satisfied with our services, we offer one free revision to make necessary adjustments based on additional information provided by the client.

Service Quality Issues

If you experience issues with the quality of our services, please contact us immediately. We are committed to resolving any problems and may offer revisions, adjustments, or refunds as appropriate.

Changes to Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions regarding our refund policy, feel free to contact us at: